FAQ

Please use your computer to click this URL

電腦規格檢測

Check the internet speed exceeds 50Mbps (Click to test)
If Wi-Fi is slow, switch to wired connection. Close other streaming media while downloading to reduce computer load.

Please check the following:

1. Ensure that you have at least 20GB of available disk space. If the capacity is insufficient, consider organizing your disk space or installing in a different drive.
2. Verify that your internet connection is stable, and your computer is not in sleep mode.
3. Try restarting the program or rebooting your computer.

If there’s a firewall conflict during the file download, choose “More Info” → “Run Anyway” to continue with BEATDAY.

Please check if you meet the following requirements:

1. Make sure you have agreed to the privacy policy and terms of use.
2. If you registered with an email, verify that the account format is correct, which should be a valid email address.
3. Ensure that the password meets the criteria of being at least 8 characters long and includes a combination of uppercase and lowercase letters, as well as numbers.
4. Double-check if the password entered matches in both fields.

1. Double-check if the email was entered correctly during registration.
2. If you haven’t received the verification code, check your spam/junk folder. Additionally, if the verification code is not used within 10 minutes, it will expire. You can request a resend.
3. If you’re unable to register successfully using email, consider using a social media account for quick login instead.

Click on “Forgot password” and you will receive password reset instructions via email. Please follow the on-screen steps to proceed.

Please try logging in with a different account (or a different social media account). If you still cannot log in, please register a new account using your email address and use that to log in instead.

You can switch between graphics quality options in the “Settings” → “Options”

“Quality Priority”:

Provides a high-quality experience, suitable for computers capable of running AAA games!

“Performance Priority”:

Ensures smooth viewing, suitable for laptops used for documents or Macs!

Currently, the program is available for viewing on computers only and does not support mobile devices such as phones or tablets.

We apologize for any inconvenience caused.

Once you enter the BEATDAY lobby, you can enter the event scene by walking towards the teleportation portal located near the back elevator entrance.

To improve performance, adjust the “Settings” → “Graphics” → “Performance” and close any unused applications.

You can also try restarting BEATDAY or rebooting your device. If you still encounter issues while watching, please contact customer support for assistance.

Use the WASD keys to move in the directions of Up (↑), Left (←), Down (↓), and Right (→).

Alternatively, you can directly click on the ground with the mouse to move.

Hold down the right mouse button and drag the mouse to rotate the camera.

For more tutorials, please click on “Settings” → “Help Center” → “Tutorial” for detailed instructions.

Press the spacebar once to jump, and press it twice to activate flying mode!

Please note that in some scenes (such as “Light the Night 2700”), flying functionality may be restricted due to stronger gravity.

For more tutorials, please click on “Settings” → “Help Center” → “Tutorial” for detailed instructions.

Certain Mac systems require translation to run apps with different architectures. For M2 macOS version, follow these steps to open Beatday:

1. Select “Applications.”
2. Right-click “Beatday.”
3. Choose “Get Info.”
4. Check “Open using Rosetta.”
5. Restart Beatday to operate the character movement.

Please try closing the “Chat window” or “Backpack” and then use the “WASD” keys on your keyboard to move.

If you are still unable to move, please contact customer support for assistance in troubleshooting the issue.

Once you become a BEATDAY member, you will have access to basic clothing and props.

If you want to acquire more exquisite items, you can visit the in-game store in the lobby to make purchases.

Additionally, you can participate in each event or mini-game to earn rewards and obtain more items.